RETURN
POLICY
How
will I received my order?
You
will receive your order via DHL for tracking purposes. Receiving
your order in a timely fashion and safely is very
important to us. You’ll be sent your
tracking number so you can track your shipment
on-line.
What
if I miss my order?
If
your order is returned to our warehouse we will
reship the order to you on a pre-paid basis only. Due
to the high cost of shipping, $30.00 will be charged
in addition to the reshipping fee.
What
is there is a problem with the order? We
at Alexiussimone pride ourselves on providing high
quality apparel and take extra quality control
steps to give you the best product. However,
if there is a problem and you need to return
the product items email info@Alexiussimoneapparel within 7
days, and use the “Return Authorization” in
the subject line.
Request
a return authorization and include your order number,
company name, address, city, state, zipcode and
phone number. List the reason for the return.
- Items returned must
be in the original package
- Unworn
- Show no signs of being
professionally dry cleaned or altered in any
way
Within
7 business days
–
- Receive
a refund minus a $30.00 restocking fee
- Product
Exchange
- If the purchase was made
via credit card a credit will be processed
against your credit card.
- If
the purchase was made via check – we
will wait until the check has successfully
cleared the account and send the refund to
you.
- If
the purchase was made via money order –
A company check will be sent for the refund
amount will be sent to you
After
7 – 15 business days
Product
exchange only.
Bad
Checks: A
$35 fee is assessed on all checks returned
unpaid.
