Q-1.I
just placed my order, but I forgot to use
the promotional code/the code didn't process.
What should I do? Once an order is placed,
a promotional code CAN NOT be applied. Please
call customer service immediately to cancel
the order and then replace it using the promotional
code. We are sorry, but if your order has
been shipped out and processed we can not
apply the discount.
Q-2.Is
your site secure? Why do I not see the security
lock symbol? Yes, shopping at websites
powered Alexiussimone is safe. Every credit
card purchase you make at a website powered
by GoDaddy is backed by the GoDaddy Safe
Shopping Guarantee.
We guarantee that every transaction you make
at a website powered by Alexiussimone will be
100% safe. This means you pay nothing if unauthorized
charges are made to your card as a result of
shopping at a website powered by GoDaddy.
Our secure server software (SSL) is the industry
standard and is among the best software available
today for secure commerce transactions. It
encrypts all of your personal information including
credit card number, name, and address, so that
it cannot be read as the information travels
over the Internet. Websites powered by GoDaddy
are registered members of veriSign, the leading
provider of Internet trust services - including
authentication, validation and payment.
The security lock symbol appears only at the
credit card entry stage of the checkout process.
Q-3.How
can I track my package? Once your order
is placed you should receive a confirmation
email within 48 hours. This email will contain
your tracking number which can be looked
up on either www.dhl.com or www.USPS.com.
We are sorry but International and USPS orders
do not have tracking numbers.
If you are a member with us and placed your
order by using your membership, you can log
in by clicking the Account Info link in the
shopping cart section. Log in and your order
history will appear including tracking numbers.
If are not a member, you can contact Customer
Service with your invoice #.
Q-5.How
do I Become a Retail Account? Click on
the Wholesale button and complete the form
and submit it to the Alexiussimone site or
you can call the Sales Representative at
Alexiussimone who will take your business information
over the phone and verify your credentials.
Q-6.Does
Alexiussimone Search for Models Outside the Alexiussimone
Apparel Model Search?
The Marketing Team at Alexiussimone is always
interested in fresh new faces for print work
and as a fit model.
Print Work: Only
the winner of the Alexiussimone Model Search
will be featured in television and public appearances.
We encourage all aspiring models to participate
in the 2007 Alexiussimone Model Search. Marketing
does search for potential print models from
the participants of the search. Participants
in the search will receive first priority in
print casting. We strongly suggest you participate
in the annual Alexiussimone Model Search if you
are adamant about representing Alexiussimone.
Potential or aspiring models who do not participate
in the annual Model Search must send:
Incomplete submissions will not be kept on
file. All submissions must have all of the
above requirements.
Attn: Marketing & Promotions
Alexiussimone
Apparel
751 Main Street, Suite D
Stone Mountain, GA 30083
Further questions can be directed tomarketing@Alexiussimone.com. Q-7.Is
Alexiussimone Having Another Model Search? Alexiussimone
Apparel LLC has an annual model search. The
2004 Second Annual Alexiussimone Model Search
is set to kick-off in the summer of 2004.
Upcoming information about search locations,
rules & regulations, and dates can be
found on-line at www.Alexiussimone.com.
If a search location or date is not listed
on our website and you hear of an Alexiussimone
Model Search in your area, those are UNAUTHORIZED
and UNOFFICIAL model searches held in the
Alexiussimone LLC name. Please contact marketing@Alexiussimone.com to
report them. We take copyright infringement
issues very seriously.
Any party attempting to hold an Alexiussimone
Model Search in the name of Alexiussimone LLC
without written permission from Alexiussimone
LLC is infringing on copyrights held by Alexiussimone
Apparel LLC. Infringement on copyrights will
result in legal consequences.
Q-8.What
Sizes Does Alexiussimone Carry? Alexiussimone
LLC makes clothing from a size 14 up to a
size 38. If you cannot find a particular
size, it is because your local retailer has
sold out.
Please check http://www.Alexiussimone.com as
another option of finding your size.
...back to top
Q-9.Looking
for Alexiussimone? Alexiussimone clothing is
located in a select number of boutiques. Try
our on-line store locator for retailers near
your area. You may search by state or zip code.
This area changes frequently.
If you are unable to find a store near your
location, please call 404-890-0392 and ask
for assistance.
Our on-line store, located at http://www.Alexiussimone.com and
powered by GoDaddy, carries all pieces of the
current Alexiussimone line. If a size is not
available on-line, it is because we have sold
out of that particular size. Your local retailers
may carry more quantities of your size.
Q-10.What
is your privacy policy? At a "Powered
by Alexiussimone" website, your privacy
is a primary concern to us. Our goal in expanding
and clarifying our policy on the collection
and use of customer data is to ensure the
highest level of confidentiality and security.
Let us emphasize that this policy is a corporate-wide
policy. When you provide your personal information
to Alexiussimone (such as name, credit card
info, address, phone number, company name,
or the products you are shopping for or purchasing)
we will not give or sell your individual
information to any outside company for its
use in marketing or solicitation. We will
maintain the confidentiality of your personal
information and it will be used only to support
your customer relationship with Alexiussimone.
Additionally, internal practices help protect
your privacy by limiting employee access
to and use of customer data. When our CEO
asks for customer information, it is done
with the goal of improving the relationship
between Alexiussimone and the customer.
At
a "Powered by Alexiussimone" website,
we are helping you maintain control over your
personal data while fostering the growth of
a more interactive on-line environment. Our
intention is to only send e-mail to customers
or to individuals whom we believe have chosen
to receive such e-mails. At any time you have
the right to 'opt out' of receiving future
communications. And our website offers robust
encryption technology and firewalls to help
protect the transmission of customer information
over the Internet.
Alexiussimone supports the work done by our industry
trade associations in moving this issue forward
and the efforts of the On-Line Privacy Alliance
in pulling the business and public interest
communities together in a meaningful dialogue.
And we are very appreciative of the continuing
efforts being taken by the President and
his Administration to promote this issue
and educate the public about the options
and protections available to them.
Q-11.What
are your shipping rates? All shipping
rates are based on the weight of your items
and the location of your shipping address.
Exact prices are not known until you reach
the shipping section of your check out process. Q-12.I
just ordered something, but now it's on sale.
Do you honor price adjustments? ?Yes,
we do issue price adjustments, however your
order must have been placed no more than
7 days before the price change was made.
Please have your invoice # ready and contact
our Customer Service Department to see if
you are eligible for a price adjustment.
Your inquiry must be made within the 7 day
window; inquiries made after will be denied.
Price adjustments will not be issued if your
order has already received a discount (including
price adjustments, promotional codes, etc...)
*Price adjustments will not be made if you
have already recieved a discount using a
promotional code.
Q-13.My
credit card was declined, but the charge
is showing on my credit card. What happened? YOU
HAVE NOT BEEN CHARGED. The "charges" that
are appearing on your card account are called
pending holds. We understand that this is
a frustrating situation for you as well as
the entire eCommerce industry. Pending holds
come about because of the way banks verify
billing address information and hold onto
funds for any online transaction that has
been submitted for approval. Whenever you
place an order online, the funds are first
verified by your bank prior to the address
verification.
Once you submit your credit card information
for approval, your bank/credit company checks
to verify the amount of money available.
If you have enough funds, then an authorization
code is given and the money is placed on
hold. Once your funds are verified, then
all of the billing information entered is
verified with an AVS - Address Verification
System. If your information is not exactly
how your bank/credit company has it on file,
then your order will not process.
An error message will appear
online stating: AVS Mis Match: The billing
address provided does not match the billing
address on file with your credit company. This
allows you to go back and edit the information
that you had previously entered as your billing
address. Please note that any information entered
after your billing information, may have to
be re-entered. Such as promotional codes, store
credit, gift card IDs, etc...
Please contact our Customer Service department
immediately so that they can resolve this
for you.
Q-14.I
want to purchase an item that I see online,
but you don't have my size. Will it be coming
back in stock?
Unfortunately, most items are not restocked.
We like to keep our inventory fresh and full
of the season's newest styles. You can contact
our Customer Service Representatives / Personal
Shoppers with the style number so that we can
check on a restocking date.
Q-15.What
is your return policy? Only items that
have been purchased from this website can
be returned according to the following policy.
Every product is satisfaction
guaranteed or you may return it for a return
of the item price (not including shipping).
Customers will be responsible
for all shipping costs unless the product(s)
received was damaged.
All returns must be sent
back within 30 days of the invoice date.
Any returns received within
a 60 day period, must be an exchange or
store credit only.
All other returns will be
sent back to the customer.
All returns MUST be in saleable
condition and include its original packaging
with tags attached.
All Merchandise must be returned
to: Alexiussimone LLC
P.O. Box 370542 Decatur, GA USA
ATT: Returns Dept.
Fill out the Return/Exchange
Form and a copy of your invoice enclosed
in your package.
In a sealed insured package,
mail your package to Alexiussimone (address
provided above) along with the return form.
You will be notified via
email once your return/exchange has been
received and a credit or exchange has been
processed.
Please note that your exchange
item may be out of stock by the time your
return is received.You can enter in multiple
style #s on the return/exchange form and
note in comments which is your first, second,
third choices.
OR
Note to issue a Store Credit
If your exchange is out of
stock or on back order, a refund or store
credit must be issued.
If your exchange is out of
stock and you have already been issued
a store credit or refund, you will be responsible
for any new shipping costs on additional
orders.
Q-16. I want to become
a model, what should I do? Email your composite
card (including professional photos, height,
sizing, etc...) to model@Alexiussimone.com. Good
Luck!
Q-17.Do
you have a catalog? Unfortunately at this
time, we do not offer print catalogs.
Q-18. Which
credit cards do you accept? We accept:Visa, Master
Card, and Debit / Check cards.
Q-19. Do
you ship to military addresses or P.O. Boxes?NO
we do not ship to PO Boxes and Military addresses!
Q-20.Do
you ship orders outside of the United States?YES! We
ship to most international destinations.
Shipping options may vary
depending the delivery restrictions in
your country. Not all shipping methods
may be available.
Exact shipping prices are
unknown until you proceed through the checkout
process.
Additional
fees such as taxes, duty, or brokerage
may be requested upon delivery or billed
in the future from DHL and
your local customs department.
Alexiussimone is not responsible
for any of these costs.
Tracking numbers are only
available for DHL delivered package.
United States
Iceland
Antigua and Barbuda
Ireland
Argentina
Israel
Aruba
Italy
Australia
Jamaica
Austria
Japan
Bahamas
Korea (North)
Belgium
Korea (South)
Bermuda
Luxembourg
Brazil
Mexico
Canada
Netherlands
Cayman Islands
Netherlands Antilles
China
New Zealand
Denmark
Norway
Dominica
Poland
Dominican Republic
Portugal
Finland
Puerto Rico
France
Russian Federation
France, Metropolitan
Singapore
French Guiana
South Africa
Germany
Spain
Greece
Sweden
Greenland
Switzerland
Guam
Trinidad and Tobago
Heard and McDonald Islands
Turkey
Hong Kong
United Kingdom
Hungary
AUTHORIZATION: International orders
may be required to fax/scan proof of being cardholder
in order to prevent credit card fraud. Additional
information will be emailed once the order has
been received. For more information, please call
our Customer Service department.
Q-21.Do
I have to pay with a credit card? Can I
pay by personal check or money order?
Sorry, we do not accept personal checks. We do
accept Money Orders.
Money orders are a form of payment that can be
purchased through a Western Union or a bank
for cash.
Placing a money order is just as easy as placing
a regular order with your Credit Card or ATM
debit Card.
Here are the steps of how to place
your money order:
1. Select your items that you wish to purchase
and place them in your shopping cart.
2.
Continue through the checkout procedure (filling
in your information) until the last page
where you have the option to use either your
credit card or money order. Click on the "Money Order" button.
3.
On this screen you will be presented with
your total money order amount and a Reference
#. If you need to change your address or
your shipping method, click on the "edit" buttons.
Print this screen and mail it in with your
money order. Your order will be shipped out
after the money order and reference information
is received.
**All money orders must be in US funds or they
will be returned.
Mail To: ATTN: Money Orders
Alexiussimone
P.O. Box 370542 Decatur, GA 30037 USA
Q-22.How
long will it take for my order to arrive? We
DO NOT ship nor deliver on holidays or weekends.
If your order fits all authorization criteria
then your order will ship on time. All orders
will ship within 72 hours of the order being
placed.
Q-23.When
will my order be processed? If your order
fits all authorization criteria, then all orders
placed Monday - Friday it will ship out the within
72 hours order being placed.
WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.
Your order may be delayed for the following reasons
and more information may be requested to provide
proof of identity. *These reasons are subject
to change at any time.
Different
billing & shipping addresses
entered
Domestic
order amount is over $150 or $200 (if
same billing & shipping address)
Past history of fraud or chargeback has
been assigned
Unable to verify billing address information
(i.e. non US credit cards)
